Responsible Gambling

Tucan believes that online gambling should always be treated as a form of entertainment and never as a way to earn money for daily living. Gambling is designed to be a recreational activity, similar to other leisure pastimes, and should only be enjoyed within personal limits.

The platform supports players who understand this principle and encourages a balanced approach to gaming. When gambling remains fun and controlled, it can be part of a healthy entertainment routine.

Commitment to Player Protection

Tucan has established responsible gambling rules to inform players about the potential risks of excessive or uncontrolled gambling. These rules are designed to help players recognize warning signs early and take action before gambling negatively affects their personal, financial, or social life.

The platform also raises awareness about compulsive gambling, underage gambling prevention, and the availability of self-limitation and self-exclusion tools.

Preventing Underage Gambling

One of the key responsibilities of Tucan is preventing access to gambling services by underage individuals. By registering an account on the website, each player confirms that they have reached the legal gambling age of 18 or any higher age required by their local jurisdiction.

Tucan does not allow anyone under the required age to use its services. The company reserves the right to verify a player’s age at any time and may suspend an account until valid age verification is provided. If age requirements are not met, the account will be permanently closed.

If underage gambling is discovered, any winnings will be forfeited. Cases involving stolen identities or intentional misuse may also be reported to relevant authorities.

Protecting Minors at Home

Players who live with minors are strongly encouraged to take additional precautions to prevent unauthorized access to gambling services. These steps include:

These measures help ensure that gambling remains accessible only to eligible adults.

Playing Within Your Limits

Tucan understands that some players may experience difficulties controlling their gambling behavior. To help maintain control, players are encouraged to follow these principles:

Never borrow money to gamble
Treat gambling as entertainment, not income
Only gamble with money you can afford to lose
Set a loss budget in advance and stick to it
Track time and money spent gambling
Avoid gambling while stressed, depressed, or intoxicated
Do not chase losses with larger bets
Take regular breaks and enjoy other leisure activities

Using these guidelines can help keep gambling enjoyable and balanced.

Self-Assessment Questions

Players are encouraged to reflect honestly by asking themselves the following questions:

Have you missed work or studies to gamble
Have you neglected family responsibilities because of gambling
Have you borrowed money or sold belongings to continue gambling
Have you lied about how much time or money you spend gambling
Do you feel pressure to recover losses immediately

Answering “yes” to one or more questions may indicate a gambling problem. In such cases, seeking support is strongly recommended.

External Support and Self-Assessment Tools

Tucan encourages players to use independent self-assessment tools and support organizations, including:

GamCare self-assessment tool
https://www.gamcare.org.uk/understanding-gambling-problems/self-assessment-tool/

Gamblers Anonymous questionnaire
http://www.gamblersanonymous.org/ga/content/20-questions

These resources can help players better understand their gambling habits.

Responsible Gambling Tools at Tucan

To support responsible play, Tucan offers several self-protection tools:

Self-exclusion
Cool-down period from 1 hour up to 48 hours
Deposit limits for daily or weekly periods
Betting limits to control wager sizes
Loss limits to cap potential losses
Session time limits
Full gambling history including deposits and withdrawals

These tools are designed to help players stay in control at all times.

Self-Exclusion Options

Players who feel gambling is no longer enjoyable are encouraged to request self-exclusion. This can be done by contacting customer support via email at support@tucancasino.com.

Requests must be submitted by email. Chat requests cannot be processed, but support agents can guide players to the correct email process.

Self-exclusion can be temporary or indefinite. The minimum exclusion period is one day. During self-exclusion, the account cannot be accessed, and all marketing communication will stop.

Players may also choose self-exclusion through the Curaçao eGaming self-exclusion system, which applies for a minimum of six months.

Seeking Professional Help

Self-exclusion is an important step, but professional support is often recommended. Players experiencing gambling related difficulties are encouraged to seek help from organizations such as Gambling Anonymous or Gambling Therapy.

Recognizing the problem early and taking action can help restore balance and well-being.

Final Reminder

Responsible gambling is about awareness, control, and balance. Tucan is committed to supporting players by providing tools, information, and access to help resources. Gambling should always remain a safe and enjoyable form of entertainment.

If gambling stops being fun, taking a break or seeking help is the right choice.